Return Policy
At Sports Encore, we take pride in accurately describing and photographing every item we sell. Because we specialize in used, pre-owned, and one-of-a-kind sporting goods, each item is unique and may show normal signs of use. Cosmetic wear, signs of previous use, and imperfections that are shown in photos or described in the listing are not considered defects.
Please inspect your order upon delivery. If your package arrives damaged, retain all packaging materials and contact us as soon as possible.
If you are not satisfied with your online purchase, you must contact Sports Encore within 7 calendar days of the delivery date shown by the shipping carrier to request a Return Authorization (RA). Returns will not be accepted without prior authorization.
Issuing a Return Authorization does not guarantee a refund. All returned merchandise is subject to inspection upon receipt to verify that it meets the requirements of this policy.
To qualify for a return, the item must:
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Be returned in the same condition in which it was received.
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Include all original accessories, components, manuals, and packaging (when applicable).
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Not have been used, altered, assembled, installed, or damaged after delivery.
Returns received in a condition different from how they were originally shipped may be refused or may be subject to a partial refund at Sports Encore’s discretion.
Customers are responsible for return shipping costs unless the return is the result of our error or the item was damaged during shipping.
Approved refunds are issued for the purchase price of the item only. Original shipping charges, expedited shipping charges, and return shipping costs are non-refundable unless the return is due to our error or shipping damage.
Once your return is received and inspected, approved refunds will be processed to the original payment method.
Because our inventory consists primarily of used, pre-owned, and one-of-a-kind merchandise, exchanges are generally not available. If a replacement item is unavailable, an approved return will be refunded.
Marketplace Local Pickup Policy
Items purchased through Facebook Marketplace or other online marketplace platforms and picked up locally are sold as-is. Buyers are encouraged to thoroughly inspect the item before accepting it. Once an item has been picked up, the sale is final. No returns, refunds, exchanges, or price adjustments will be provided for local pickup purchases except where required by applicable law.
Order Cancellations
Orders that have already shipped cannot be canceled and must follow this return policy. If you wish to cancel an order before it ships, please contact Sports Encore immediately. We cannot guarantee cancellation once an order has been processed.
Exclusions
The following items are not eligible for return except where required by applicable law:
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Items sold As Is
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Clearance or closeout merchandise
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Gift cards
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Special-order items
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Marketplace local pickup purchases
Sports Encore is not responsible for damage resulting from improper installation, misuse, abuse, accidents, normal wear, or failure to properly maintain equipment after delivery.
All sales become final after the 7-day return period unless otherwise required by applicable law.
Need help?
Contact us at support@sportsencore.com for questions related to refunds and returns.